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Terms & Conditions

SERA Cosmetics

Welcome to SERA Cosmetics. By accessing or using our website (the “Site”), purchasing our products, or interacting with our services, you agree to the following Terms & Conditions (“Terms”). Please read them carefully before using our platform.

1. General

SERA Cosmetics (“we,” “our,” “us”) operates an ecommerce platform offering cosmetic, skincare, and personal care products.
By using our website, you confirm that:

  • You are at least 18 years of age (or using the platform under parental guidance).

  • You agree to comply with all terms, policies, and applicable laws.

  • You will provide accurate and complete information when placing an order.

We reserve the right to update or modify these Terms at any time, and continued use of the website implies acceptance of such changes.

2. Products & Availability

We strive to ensure all product listings—including ingredients, shades, pricing, and images—are accurate. However:

  • Product colours may vary slightly due to screen/device differences.

  • Ingredients and formulations may change, and updates will be reflected on the product page.

  • All products are subject to availability; we may discontinue or limit quantities at any time.

We do not guarantee that all products displayed online will always be in stock.

3. Ordering & Payment

When placing an order:

  • You agree to provide complete and correct information (name, address, contact details, etc.).

  • Orders are confirmed only after successful payment or COD confirmation (if applicable).

  • We reserve the right to cancel orders in case of:

    • Payment failure

    • Stock unavailability

    • Suspicious/fraudulent transactions

    • Incorrect details provided

Payment Methods

We accept payments via trusted third-party payment gateways.
We do not store any card or banking information on our servers.

4. Shipping & Delivery

  • Shipping timelines may vary based on location, courier availability, and operational conditions.

  • Delays caused by courier partners, weather, or natural events are outside our control.

  • Once shipped, tracking details will be shared via email or SMS/WhatsApp.

  • Customers must ensure correct address details. We are not responsible for failed deliveries due to incorrect information.

For more details, refer to our Shipping Policy (can be drafted on request).

5. Returns, Exchanges & Refunds

For all returns, exchanges, and refunds, the SERA Cosmetics Return Policy applies.

Key points (summary):

  • Unboxing video is mandatory for incorrect/damaged product claims.

  • Exchanges for change of shade/type are accepted within 3 calendar days for unused and unopened products.

  • Refunds (for accepted returns) are processed within 3 working days after product verification.

Please refer to our full Return & Refund Policy for complete terms.

6. Use of Website

You agree not to:

  • Copy, distribute, modify, or misuse content from our website

  • Upload harmful files, malware, or engage in fraudulent activities

  • Use automated tools (bots/scrapers) to extract data without permission

  • Impersonate any person or provide misleading information

Any misuse of the website may lead to suspension or legal consequences.

7. Intellectual Property

All content on this website—including but not limited to:

  • Logos

  • Brand name

  • Images

  • Product descriptions

  • Graphics

  • Packaging

  • Website design

  • Text and visual assets

is the exclusive property of SERA Cosmetics and protected under applicable intellectual property laws.

You are not permitted to copy, reproduce, or use our content without prior written permission.

8. Promotions, Coupons & Offers

  • Promotional codes, discounts, and offers are valid for a limited time.

  • Offers cannot be combined unless explicitly mentioned.

  • We reserve the right to modify, extend, or cancel promotions at any time.

Misuse of promotional benefits may lead to cancellation of orders.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for:

  • Content on third-party websites

  • Their privacy practices

  • Their services or actions

Use of third-party platforms is at your own discretion.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not take responsibility for allergies, irritation, or adverse reactions unless caused by proven product defect. Customers must check ingredient lists before use.

  • Always perform patch testing before applying cosmetic products.

11. Indemnification

By using our website and purchasing our products, you agree to indemnify and hold SERA Cosmetics harmless from any claims, losses, liabilities, or damages arising from breach of these Terms.

12. Governing Law

These Terms are governed by the laws of India, and any disputes will be handled under the jurisdiction of courts located in Ghaziabad.

13. Contact Information

For any queries related to Terms & Conditions, you may contact us at:

📧 seracosmetics2025@gmail.com